Booking terms

Last updated: October 2026. These are general terms; your written quote and invoice set out the specific conditions for your trip.

1. Quotes and prices

Prices on this website are indicative "from" prices per person, based on two people sharing, and are confirmed in a written quote. Prices may change with permit fees, fuel, exchange rates or lodge rates until your booking is confirmed with a deposit.

2. Deposits and payment

A deposit is required to confirm your booking and to purchase permits and reserve lodges. Gorilla and chimpanzee permits must be paid in full at the time of booking. The balance is due before your arrival, as stated on your invoice.

3. Permits

Gorilla, chimpanzee and other permits are issued by the national park authorities and are generally non-refundable. Rescheduling is subject to the authorities' availability and policies.

4. Cancellations

Cancellation charges depend on how close to departure you cancel and on the cancellation terms of lodges and airlines involved; they are set out in your quote. We strongly recommend comprehensive travel insurance covering cancellation, medical care and evacuation.

5. Car hire

Self-drive renters must hold a valid driving licence, meet the minimum age, and return the vehicle in the same condition, with a full tank. An insurance excess applies to damage. Cross-border travel requires prior written approval.

6. Health, safety and conduct

Travellers are responsible for their own visas, vaccinations and fitness for activities. Park rangers' instructions must be followed at all times; rangers may refuse entry to anyone who is unwell, to protect wildlife.

7. Changes

We may need to adjust itineraries due to weather, road conditions, park regulations or events beyond our control, always aiming to offer a comparable alternative.

Contact

Eben Tours Safaris · administration@ebenconnections.com · +250 786 140 897